Implementing New Information Technology: Dealing with Management and Employee Rejection

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The IT plan reflects departmental priorities and outlines planned investments, including any acquired services, for the upcoming five-year period at a minimum in the following areas:. The IT plan is reviewed annually and updated as required at the time of the review. The plan, at a minimum, addresses governance, IT business, performance measures and risk management.

An annual IT progress report addresses resource allocation, schedule changes and the progress achieved against planned activities as well as offers recommendations for the next planning cycle. For example, going from v1. Skip to main content Skip to "About this site". Information technology IT enables the federal government to effect operations and service transformation.

IT matters strategically for increasing government productivity and enhancing government services to the public for the benefit of citizens, businesses, taxpayers and employees.

Directive on Management of Information Technology. Enterprise Resource Planning Systems, Standard on. TBITS Web Accessibility, Standard on. Web Interoperability, Standard on. Web Usability, Standard on. Expand all Collapse all. Effective date This directive takes effect on April 1, , and incorporates changes effective as of December 4, Ensuring that all proposals submitted to the Government of Canada Enterprise Architecture Review Board have first been assessed by the departmental architecture review board where one has been established; Ensuring that proposals to the Government of Canada Enterprise Architecture Review Board are submitted following review of concept cases for IT-enabled Projects as per the Mandatory Procedures for Concept Cases for IT-enabled Projects, and before the development of a Treasury Board Submission or Departmental Business Case; In carrying out responsibilities under 6.

The Profile of GC Information Technology Services provides additional guidance for the alignment and documentation of IT services; and Reviewing and assessing IT services periodically to identify opportunities for enhancing efficiency, effectiveness and innovation as determined by governance and in collaboration with service providers, service users and other stakeholders.

It is a component of a program and may include several levels of activity i. This forum also ensures that departments collectively support decisions made by the CIOC. Clients may be external to the federal government e. Source: IT Governance Institute common service service commun Is a service provided by a common service organization.

The requirements in this directive do not include all the duties and responsibilities of departmental CIO or equivalent; in addition to IT management, other responsibilities could include information management or IT security. Technology infrastructure includes any equipment or system that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission or reception of data or information. IT applications include all matters concerned with the design, development, installation and implementation of information systems and applications to meet business requirements.

04 WP ERP HRM Employee Leave Request, Reject and Approval

IT services services de TI Are services that clients and end user recipients understand as IT service provider outputs. Services may be delivered by providers through one or more internal activities. Source: ITIL management of information technology gestion des technologies de l'information Is planning, acquiring, building, implementing and operating IT assets, systems or services, measuring their performance and arranging their disposal.

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The service catalogue may also include service request processes and contact points. The IT plan reflects departmental priorities and outlines planned investments, including any acquired services, for the upcoming five-year period at a minimum in the following areas: New IT projects, systems, services or large enhancements to existing projects, systems and services; Planned maintenance of or enhancements to existing IT systems or services; and IT operations.

IT resource allocation decisions are guided by governance selection and prioritization criteria and methodology. IT architecture, including but not limited to defined core IT competencies, technology choices and services, should support business outcomes. IT should be aligned with departmental and government-wide IT priorities, technology, and common and shared services, when such services are available and appropriate.

Resource allocation targets are to be organized into the following four portfolio classes: Innovation — resource allocations that focus on transforming the department's business model; Business opportunity — resource allocations that realize measurable business benefits e. Performance measures support continuous improvement by monitoring and gating planned IT activities. Scope each service to a single purpose C. This provides the basis for DevOps adoption as maturity improves. Representational State Transfer REST is effectively the standard for integration with cloud services and is also the standard set by the majority of other Governments with mature API programs.

Arrays can limit the ability to include metadata about results and limit the APIs ability to add additional top-level keys in the future. If you have to define your own information model, create a model which is technology and platform agnostic rather than simply reusing a vendor proprietary schema. The appropriate use of common information models must follow Government of Canada Data Standards. APIs should abstract backend physical data representation from the consumer.

Relational data schemas should be flattened based on the perspective of the API consumer. Generic data structures such as key-value pairs and generic fields are prohibited due to the inability to test API compatibility at the contract level. Internal technical errors, thread dumps, and process identifiers etc.

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APIs must not expect any concept of session or management of state on the part of the consumer e. Any interactions where multiple APIs are called in a repeatable sequence to create a singular business interaction should be implemented as a composite API to avoid the burden of consumer-side orchestration. Design should allow for different data access profiles to be applied, either to the API or at a proxy layer, without the need to build additional APIs. As a baseline minimum, the following security control practices must be followed for any API other than those exposing public data e.

Enable TLS 1. Treat all submitted data as untrusted and validate before processing.

Leverage schema and data models for ensuring correct data validation. If a query involves sensitive data elements e. Open data APIs must be secured with an API key to allow for usage tracking and provide the ability to identify and prevent potential malicious use. Use industry standard tokens; do not create custom tokens; and avoid using vendor proprietary token schemes. All access tokens must expire within a reasonable amount of time i.

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In the case of SAML, the assertion expiry must be set to control the validity period of the entire authentication and authorization session. Use a secure gateway layer to provide a security control point instead of simply whitelisting inbound Internet Protocol addresses IPs. The API Store's gateway functionality may be used. When consuming external APIs, route flows through a forward egress proxy instead of using IP address whitelisting on the outbound firewall.

That is, before the baton changes hands, the runners should have been running in parallel for a long time. The implementation manager has to integrate the perspectives and the needs of both developers and users. Perhaps the easiest way to accomplish this task is to think of implementation as an internal marketing, not selling, job. This distinction is important because selling starts with a finished product; marketing, with research on user needs and preferences. Marketing executives worry about how to position their product in relation to all competitive products and are concerned with distribution channels and the infrastructure needed to support product use.

We discuss the first two of these issues in this section of the article; the third we cover later. For example, software developers in an electronic office equipment company established a user design group to work with developers on a strategically important piece of applications software when the program was still in the prototype stage.

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The extremely tight communication loop that resulted allowed daily feedback from users to designers on their preferences and problems. This degree of immediacy may be unusual, but managers can almost always get some information from potential users that will improve product design.

A marketing perspective also helps prepare an organization to receive new technology. Many implementation efforts fail because someone underestimated the scope or importance of such preparation. Therefore, they pour abundant resources into the purchase or development of the technology but very little into its implementation.

Experience suggests, however, that successful implementation requires not only heavy investment by developers early in the project but also a sustained level of investment in the resources of user organizations.

Implementing New Technology

A very promising implementation effort in a large communications and computer company went off the rails for many months because of inadequate infrastructure in the user organization. New computerized processing control equipment was ready for shipment to prospective users enthusiastically awaiting its arrival, but a piece of linking software was not in place. Arguments erupted over who should pay for this small but critical piece of the system. Equally troubling, there were no resources for training because the developers did not see providing these resources as part of their normal responsibilities.